Frequently when it comes to leadership and management development, the skills that are described as ‘hard’ are the ones that are the easiest to teach. So many leadership development programmes focus on these ‘hard’ skills, in their content – for example, the models and theories that offer explanations and insights into how people and organisations work. This content may also include how to develop visions, missions, strategic plans and KPIs, as well as how to write project plans, how to set measurable targets and SMART goals, and how to structure organisations. This important knowledge, developed over decades by academics and practitioners, stops...